Frequently Asked Questions

Yes! All of our work is insured by $5,000,000 liability insurance in addition to valid WSIB.

We are very specific on who we hire!

Every technician undergoes a rigorous screening process that includes extremely thorough criminal background checks. Additionally, all of our technicians are fully insured and bonded.

Our employees are all given top-notch training to meet our demanding standards, and we regularly conduct quality inspection checks.

Trust is a vital component of our business. We pride ourselves on having earned the trust of thousands of happy customers for over 20 years.

Yes. Our 24-hour 100% satisfaction guarantee ensures that our technicians will return and re-do any areas you are not happy with.

We are IICRC certified for Carpet Cleaning and Water Damage Restoration. The IICRC is a certification and Standards Developing Organization (SDO) non-profit organization for the inspection, cleaning and restoration industries. In partnership with regional and international trade associates, the IICRC serves more than 25 countries with offices in the United States, Canada, United Kingdom, Australia, New Zealand and Japan

You can learn more about this accreditation here: http://www.iicrc.org/

We love pets. We do like to be notified of pets so our cleaners are not leaving windows and doors open for them to escape. If you have special requests regarding your pets, or special circumstances we need to be aware of please let us know at time of booking.

Our technicians are equipped with both portable and truck mounted hot water extraction systems. The appropriate system will be used based on the access available for your home. Truck mount is generally not available for apartment and condo steam cleaning.

Dry time varies by carpet and upholstery style, thickness and other factors such as ventilation and airflow, however most carpets and upholstered furniture dries within 8-24 hours.

We use eco-friendly products that are kid and pet friendly. If certain problem areas require a more abrasive treatment our technicians will advise and treat that specific area with your permission.

Yes. Our technicians will move all furniture that can be safely moved. However we will not move items such as pianos, china cabinets, bed frames, large mirrors, shelves, etc.

We cannot guarantee removal of all spots and stains. Our technicians are trained to assess bad areas and use a specialized solution to remove stubborn stains and spots. However, many substances cause permanent discoloration of carpet and upholstery fibers and cannot be removed. In most cases, these bad spots are lightened and disinfected so that you can still enjoy your carpeted areas.

Regular cleaning with HEPA certified vacuum and tending to spot and spill immediately is generally a good a way to maintain your carpets. Furthermore, you can protect your carpets by employing our Stain Shield services after steam cleaning. This protective seal will ensure your fibers will resist future oil and water based spills, allowing you to simply blot away spills.

We can clean most cloth and fabric based furniture. Certain types of material however, may require a different method and we can advise accordingly.

While having your furniture professionally cleaned will impact the coating, dust and debris that builds up on the surface due to daily use is already causing this coating to deteriorate. To keep your upholstery protected, ask our technicians to use our Upholstery Stain Shield after the cleaning to add another layer of protection.

Unless the rug is synthetic we cannot generally clean any rugs on site and require it to be picked up and brought to our facility.

Free. Our drivers will pick up and deliver at no additional charge.

7-10 days to be delivered back. Repairs and custom stain removal services may increase the time.

Yes. You may leave the rug to be picked up from accessible area or concierge if in a building.

In most cases we do not charge extra. However, there are certain types of stains that may not be fully removed off during the cleaning process and may require additional treatments. If this is the case we will reach out and advise on cost and process.

Yes. These rugs are hand washed and receive special care by experienced technicians. Each process is specific to the type of rug and we will determine which route is best during our assessment.

We use a high power rotary machine. We also employ the same high-pressure steam cleaning method for carpets on the tile and grout with a specific cleaning agent.

This depends on several factors such as foot traffic, environment, type of floor, etc. On average our clients will refresh their floors every 12-36 months.

This can vary based on a number of factors including the size of the tile, amount of soil in the grout lines, and room configuration. If you choose to have sealant added, it typically takes a bit longer complete the entire process.

Grout is very porous, which means it will soak up any spills. With that said it is ideal to have your grout sealed to ensure a protective barrier that prevents any stains from soaking in.

Yes. Other than the large hard to move furniture, everything should be moved. Otherwise it may be obvious where the item was sitting in comparison to the rest of the floor.

Stripping involves removing all previous coats of wax to the bare tile. We then re-apply several glossy coatings to make your floors shine and look new.

This depends on the floor but on average between 2-6 coats.

High gloss finish will make your floors look wet.

This depends on your level of regular care coupled with factors such as foot traffic, and environment.

Stripping the floor to the bare tile is the removal of all layers of wax and then re-applying several coats to build up the floor back to standard. Scrubbing involves removing the top layers of wax only, which are dirty and re-coating on top. This process capitalizes on previous clean layers of wax and reduces costs for you as less material is used and floors are less damaged.

If you are on a maintenance plan with us and we scrub and re-coat periodically, floors can last a long time before being stripped entirely to the bare tile. Again this will vary on several factors such as the amount of traffic your floors see and the environment.

Use a neutral pH cleaner to service your floors on a regular basis in between our visits. You should avoid cleaning vinyl floors with ammonia or bleach. High-pH detergents are corrosive and can damage the flooring.

No. As a matter of fact, your insurance company would prefer you call a water damage restoration company to begin water clean up and fix water damage as soon as possible. The faster our crews arrive, the more destruction we can prevent, which decreases restoration costs and protects your home from further house flood damage. You still want to call your insurance company to make a claim, but you should not wait for an adjuster to arrive before calling a professional company to fix water damage.

You will speak with a certified restoration specialist very soon after your call. Then we’ll do the following to help you reclaim your home.

• Advise you of what to do to minimize damage until our crew arrives.
• Dispatch certified, trained, and experienced water damage crews to your home within three hours or less.
• Pump out freestanding water quickly, and then extract water from carpet, padding, and upholstery.  
• Remove carpet and padding if deemed necessary. We will then clean, dry, and reinstall carpet and padding based on IICRC standards.
• Provide professional grade equipment for a controlled drying process of your home and its contents—this minimizes the possibility of secondary damage and potential microbial growth.
• Use specialized instruments to locate hidden pockets of water and to technically monitor the dehumidification/drying process.
• Work directly with your insurance company to process claims and get your home back to normal as soon as possible.
• Make sure your home’s structure and contents are dry, to the recommended industry standards for your area.

It depends on what kind of material has been affected. For instance, carpet has a very short period of about two days before carpet pad needs to be removed. Drywall on the other hand usually takes about a week to establish. It is important to keep in mind that the drying process may take several days. Waiting may not give you enough time to dry a specific material within the time allotted.

It is your right to be able to choose your contractor. At Toronto Steam n’ Clean, we use the same billing processes and standards as most insurance companies and are accustomed to working with your company to reach an agreement.

Water damage can be caused by a variety of factors, requiring you to find a reliable company to fix water damage. Some of these include heavy rainstorms, burst or leaky pipes and malfunctioning appliances. Floods can also occur as a result of roof leaks and from defective gutters and downspouts, which can cause water damage in your basement or crawlspace.