★ 4.8 · thousands of verified reviews
IICRC CertifiedSince 1995
The Fresh Guarantee
Asked often. Answered straight.
Everything Toronto asks before booking. Can’t find it? Call 416 755 2528 — a real person answers.
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Flood emergency? Skip the form — call 416 755 2528 now. After hours you’re routed straight to the on-call water damage technician, 24/7.
General
How long have you been in business?
Since 1995 — more than 31+ years serving Toronto and the GTA, family-run and 100% Canadian owned the entire time.
Are you insured?
Yes. Every job is covered by $5,000,000 liability insurance plus valid WSIB coverage.
Who exactly is coming into my home?
A background-checked, trained, insured and bonded technician — every hire passes criminal screening, and we run ongoing quality inspections.
What is The Fresh Guarantee?
If anything doesn’t meet your expectations, tell us within 48 hours and we return to re-clean it free. No forms, no fine print.
What's The Fresh Club?
Our maintenance membership: two scheduled deep cleans a year, 15% off every visit, priority same-week booking, one free Spot Rescue visit annually, and 10% off everything else. No contracts — pause or cancel anytime.
Do you offer referral rewards?
Yes — give $25, get $25. When a friend you refer books their first cleaning, you both get $25 off.
Pricing & booking
How does the instant estimate work?
Enter your postal code, build your job, and see your exact local price — travel, setup and 13% HST included. Lock it in with your name and number and we call to confirm and book. Your exact price is always confirmed before work starts.
Are there hidden fees?
No. Travel, parking, setup, supplies and HST are built into every quote — what you see is what you pay. Your base service covers any mix of three standard areas (rooms, stair sets or seats).
Can I get a quote from a photo?
Yes — text a photo of the stain, sofa or rug to 416 755 2528 and we’ll reply with a price, usually within the hour.
Carpet & upholstery
What cleaning method do you use?
Hot water extraction — the deep-cleaning method carpet manufacturers recommend. Heat, pressure and powerful vacuum flush soil and allergens out of the fibre, then rinse away all residue.
How long does carpet take to dry?
Most carpets are dry in 4–8 hours, nearly all within 24, depending on pile and airflow. Upholstery is usually touch-dry in 2–6 hours.
Are your products safe for kids and pets?
Yes — eco-friendly, kid- and pet-safe on every job. Stronger treatments are only used on problem areas, with your permission.
Do you move furniture?
Everything that moves safely. We don’t move pianos, china cabinets, bed frames, large mirrors or loaded shelves.
Can you remove every stain?
No professional company can guarantee removing every stain — some have permanently dyed the fibre. But spot and stain treatment is always included at no extra charge: our techs carry various solutions matched to your carpet and the spill, and we’ll tell you honestly what’s achievable before starting.
Area rugs
Are all rugs hand-washed?
No — synthetic and machine-made rugs are machine-washed; delicate silk, wool and antique rugs are hand-washed with extra attention. Every rug gets two full wash cycles.
Is pickup and delivery really free?
Really free, both ways, every time.
How long is the turnaround?
7–12 days door to door, not including any added stain treatments or repairs.
Water damage
How do I reach you in a flood emergency?
Call 416 755 2528 any time. After business hours you’re routed automatically to the on-call emergency technician — 24/7, for flood-related emergencies.
Should I call you or my insurer first?
Us first — speed limits the damage. Then open your claim; we document everything in the format adjusters expect and can bill insurers directly in most cases.
How fast do crews arrive?
Within three hours or less, anywhere in our service area.
Commercial
Do you work after hours?
After-hours and weekend service is our default for commercial clients — your operations come first.
Can you provide COIs for our property manager?
Yes — $5M certificates of insurance and WSIB clearance are filed with property management before day one.
How soon can floors be used after strip and wax?
Most floors are ready for traffic 2–3 hours after the final coat dries.
